ViaResorts - Terms Hotel

Package Terms & Conditions

Package: 7-Night Stay Couples Stay

Please note this offer is provided and organised by the promoter Karma International. Only one Karma offer can be booked per guest which includes vacations offered in other destinations. To take advantage of this offer you would need to comply with the below terms and meet the qualifying criteria.

Travel and Stay Details:

  • Accommodation voucher is for a maximum of 2 adults & 1 child under the age of 10 years and for a duration of 7 nights.
  • Accommodation will be supplied in a Studio Apartment, room up-grades are possible subject to additional supplement and accommodation availability.
  • Room upgrade fees per stay. One-bedroom Apartment AU$100, 2-Bedroom Villa AU$200, 3-Bedroom Villa AU$300.
  • Extra beds where required will be charged at US$30 per night.
  • Flexible check-in day options.
  • All accommodation must be taken within 12 months of voucher purchase, subject to availability and resort promotion capacity.
  • Availability may be limited during peak periods.

Eligibility Criteria

  • Guests must be residents of one of the following Australia, New Zealand, UK or Singapore.
  • Married couples (if not married, living together for at least three years) holidaying together.
  • Both members of the couple must speak English as a first language.
  • Be a minimum age of 30 years at the time of travel.
  • In full-time employment or retired with a private pension with a minimum household income of AU$55,000 per annum.
  • During your vacation, both you and your partner must attend a 120-minute VIP Preview of the Karma Group, showcasing its 44 Multi Award-Winning Resort Network.
  • Both partners must attend the 120-minute VIP preview together at the agreed/scheduled time. There is no obligation to buy or enter into any contract.
  • If you opt out of attending the resort presentation, the resort reserves the right to charge the full resort rental tariff for your accommodation.
  • This promotional stay is not available for group bookings (two or more families).
  • The promotional offer does not apply to existing Karma Resorts Group owners or members, nor to individuals who have previously stayed at Karma Group Properties or are currently affiliated with or employed by the Karma Group.

General Conditions

  • All additional costs for food, beverages, and in-resort activities are the responsibility of the recipient.
  • Any bonus gifts associated with this offer will be issued after attendance at the resort presentation.
  • Flights must not be booked prior to receiving provisional accommodation confirmation in writing.
  • We do not accept responsibility for flight bookings made before confirmation if availability cannot be met.
  • Flight details must be advised within the requested period; failure to confirm arrival may result in cancellation.
  • Guests are responsible for checking and complying with all health, insurance, passport, visa, and entry requirements for the country they are visiting.
  • All information provided must be correct and remain unchanged by the time of arrival at the resort.
  • This offer is not transferable in whole or part.
  • Maximum of one voucher purchase per household.
  • The hotel reserves the right to reject applications that do not meet the required criteria.
  • Vouchers are valid for 12 months for date reservation and can be extended at the discretion of the resort, subject to availability.

Cancellation, Credit, and Refunds

  • Ordinarily, we cannot refund a booking due to a simple change of mind or failure to meet the agreed terms.
  • You may cancel your deposit/voucher within 24 hours of purchase for a full refund, less bank and processing fees of AUD $100.
  • Cancellations due to failure to meet the advertised terms will incur a minimum admin fee of AUD $100 per guest.
  • Please check the cancellation fee for each offer as it varies with each property and offer.
  • Confirmed reservations may be rescheduled once with the resort at no cost up to 7 days prior to check-in.
  • Once your booking details are transmitted to the property (24 hours or more), a cancellation fee of 20% of the total deposit amount will apply.
  • Reservations must be made at least 30 days before travel and check-in.
  • If reservations are attempted within 30 days and availability is limited or unavailable, your deposit can be credited, deferred, or refunded at 50%.
  • Confirmed and fully paid reservations canceled by guests are non refundable.
  • Vouchers canceled more than 6 months from purchase are 50% refundable, or a 100% credit may be applied towards other advertised stays.
  • The resort/booking team reserves the right to partially refund booking fees or apply a credit for future use equal to the amount paid, minus bank and booking fees.
  • Cancellation fees offset bank and booking fees and cover costs associated with holding rooms and availability.

Terms and Conditions

1. Introduction

1.1 This website is operated by ViaResort, Inc (USA) & Galactic Media Services Pty Ltd ACN 125728627 Trading as ViaResorts. References to “us,” “we,” and/or “our” in these booking terms and conditions shall mean ViaResorts.

1.2 These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).

1.3 ViaResorts advertises vacation deals for selected resorts. While all reasonable efforts are made to ensure the accuracy of advertisements, we make no warranties regarding the products, services, or offers promoted beyond the descriptions provided by the advertisers. You are responsible for reviewing the advertisers' terms, descriptions, and conditions before making a purchase.

2. Service Fees

2.1 ViaResorts charges a service fee for providing a booking desk service. The amounts advertised represent the service fee for processing bookings at the advertised resort. Any additional payments are to be made directly to the resort or hotel as advertised (including upgrades or other services negotiated with the advertising resort).

2.2 The service provided is a holding deposit for the advertised property as a "fee for service" for processing a booking within the resort or hotel reservation system. ViaResorts will issue an electronic confirmation voucher for each service, which must be presented to the advertised property to complete the final reservation and any outstanding payments.

2.3 The terms of service, including booking periods and length of stay, are dictated by the advertised property and communicated in the electronic confirmation voucher.

2.4 The voucher serves as a deposit for the advertised stay and entitles the holder to accommodation per the terms and conditions of the resort. Redemption is subject to availability at the time of booking.

2.5 Vouchers must be redeemed within the advertised travel period. If not redeemed within this period, they shall be considered canceled unless extended at the discretion of the resort.

2.6 While the service fee is non-refundable as it pertains to services rendered, ViaResorts may, at its sole discretion, offer a credit for future use.

2.7 ViaResorts reserves the right to waive fees at its discretion.

3. Payment

3.1 Payments are processed via Stripe or other secure payment processing systems, which accept most major credit cards. ViaResorts does not store your credit card details.

3.2 Payments will appear on your statements as "VIARESORTS."

3.3 ViaResorts may process partial or full payments on behalf of advertisers and reserves the right to issue refunds or cancel booking payments per these terms or as required by law.

3.4 Additional payments for upgrades, fees, taxes, extensions, or extra guests may be required by the resort, and such payments will be handled directly by the resort. These payments will be subject to the resort’s terms and banking conditions.

3.5 Advertised charges are in the currency nominated by the advertiser and may be subject to exchange rate fluctuations.

3.6 Your bank may impose transaction fees. ViaResorts includes credit card and payment fees in the total price and does not charge additional fees.

3.7 Taxes are included where indicated in the total rate.

4. Cancellation, Credit, and Refunds (of Booking Service Deposits)

4.1 Purchasers must carefully review the terms and conditions of advertised vacations and ensure compliance with the eligibility requirements.

4.2 Refunds are generally not available if you change your mind or fail to meet the advertised terms unless required by law.

4.3 Once a voucher is entered into the booking system in your name, a minimum of $100 cancellation fee applies (this fee is to recover bank & processing fees charged to us and the hotel at the time of purchase/booking). Please check the fee for each offer as it varies with each property and offer.

4.4 Reservations canceled by the guest after a booking request will incur a cancellation fee of $100 per guest.

4.5 Reservations canceled by the guest or property due to the guest's failure to meet advertised terms will incur a minimum administrative fee of $100 per guest. Fees vary by property and offer.

4.6 Confirmed and finalized reservations are non-refundable where a guest fails to redeem the stay for any reason, including failure to respond to a property confirmation email/call/SMS, failure to check in, or voluntary cancellations.

4.7 NOTE: Promotional Offers registered in the system attract a minimum $100 cancellation fee to offset the costs of issue, handling, bank, and interchange processing fees. Promotional offers are defined as discounted or subsidized room rates/vacations made available to eligible guests by advertisers on the platform. This cancellation fee is set by the advertiser/promoter.

4.8 In cases beyond the guest’s or property’s control (e.g., natural disasters, pandemics, or border closures), credits for future use or rescheduling will be provided at no cost. Adequate travel insurance is recommended.

4.9 Refunds are not available for deposits older than six months; however, a credit may be applied.

5. Reservation System

5.1 ViaResorts does not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. ViaResorts provides a booking system as a service between the guest and the property.

6. 

Flight Information and Conditions

  1. The rates advertised on the platform are based on average fares for economy adult flights/seats without extras (seat selections, extra baggage, upgrades, etc) and is indicative only. The final flight fare will depend on your selected dates, demand, and port of departure. It does not include domestic flights.
  2. Flights are operated by Scoot Airlines or Jetstar, depending on your selected travel dates and departure/return ports.
  3. ViaResorts is an authorised agent for Jetstar and Scoot Airlines and can assist guests in finding the best available fare matching the travel dates of confirmed bookings.
  4. ViaResorts is not a travel agent and does not finalise flight payment or issue tickets. Final payments, confirmations, and ticketing are handled directly with the airline(s) and are subject to their fare rules and terms and conditions.
  5. This service is only available to guests of ViaResorts with a confirmed or pending hotel reservation.
  6. Fares quoted are subject to change at any time due to airline pricing fluctuations beyond ViaResorts’ control.
  7. Peak season travel may incur additional surcharges.
  8. Final flight payments are made directly to the airline. All bookings are subject to the airline’s fare rules, terms, and conditions.
  9. Any ticketing or booking changes must be made directly with the airline.
  10. In the event of flight cancellations or disruptions, the airline is responsible for all assistance and resolution after confirmation.
  11. Optional extras such as seat selection, upgrades, and travel insurance are available for purchase directly from the airline.
  12. The promoter, hotel, and ViaResorts are not liable for any refunds once your flight payment has been processed, even in the event of hotel cancellation or other unforeseen circumstances.
  13. Travel insurance is strongly recommended to cover cancellations, delays, or other disruptions.

7. Definition of Promotional Offers

7.1 Promotional Offers refer to Discounted Stays or Rates subsidized by the promoter for qualified/eligible guests.

8. Limitation of Liability

8.1 ViaResorts shall not be liable for any acts or omissions of advertisers (resorts), including their failure to provide services, whether through negligence or otherwise.

8.2 Where liability cannot be excluded, it is limited to the amount paid for the services.

9. Modification of Terms

9.1 We reserve the right to modify these terms and conditions without notice where such changes do not substantially affect your rights. If changes substantially affect your rights, we will notify you via email.

10. Governing Law

10.1 These terms shall be governed by the laws of Delaware for US and Canadian customers and by the laws of New South Wales, Australia, for other customers.


 
 

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