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About Us
ViaResorts is a marketplace of hotel and resort deals from around the world so you can find the best vacation experiences at the best possible prices!
We seek out great properties in amazing locations offering exceptional value!
Our team is located across the UK, Europe, Australasia and the USA and are committed to ensuring your travel satisfaction from the moment you hold a stay until your journey is over!
You Benefit From:
- A secure booking platform - purchase your vacation with confidence.
- 24/7 reservations - book at your convenience.
- Reservations directly with the property via ViaResorts
- Hold with a deposit & only pay the balance on confirmation
- Award-winning customer support team - 7 days a week.
We’re always on the lookout for new offers and destinations, with an ever-expanding catalogue of properties and vacation deals, so be sure to sign up for our newsletter so you don’t miss out on your next great getaway.
Properties enquire below to list your offer on the ViaResorts Marketplace!
Terms and Conditions
INTRODUCTION
- This website is operated by ViaResort, Inc (USA) & Galactic Media Services Pty Ltd ACN 125728627 Trading as ViaResorts. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean ViaResorts.
- These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).
- Via Resorts advertise Vacation Deals for selected Resorts and while all care is taken to ensure the accuracy of the advertisers we make no warranty as to the advertised product, service or offer other than as described by the advertiser. Please take care in reading their advertisements, descriptions and conditions before making a purchase.
Service Fees:
- ViaResorts charges a service fee for providing a booking desk service. The amounts advertised represent the service fee for providing bookings for the advertised resort. Any other amount payable is to be made directly to the resort or hotel as advertised (and for upgrades or other services negotiated with the advertising resort)
- The service provided is not a holding deposit for the advertised property and the service rendered is taking and securing a booking into the resort or hotel reservation system. ( "a fee for service")
- Via Resorts then issues an electronic confirmation voucher for each such service to present to the advertised property to complete the final reservation and any payment with the advertised property.
- The terms of services ( booking periods, use for the length of stay, and so forth) are dictated by the property advertised terms which are transmitted in the electronic confirmation voucher.
- The voucher is a deposit for the advertised stay and entitles the holder to accommodation as per the terms and conditions of the resort, and is subject to availability when selecting dates.
- Your voucher will be valid for the length of the redemption of the travel period advertised and if not redeemed before or by that date, shall be considered cancelled with the property, unless extended at their discretion.
- While the service fee is considered for services rendered (the securing and handling of your booking ) Via Resorts may also offer a credit equivalent in some cases, which can only be used with ViaResots.
- Via Resorts reserve the right to waive fees.
- You can create a free member area within the site without purchasing a holiday.
PAYMENT
- Payments are handled by Stripe (or other secure payment processing systems) which accepts most major credit cards. We do not store your credit card details on our servers.
- Payments will be processed and appear on your statements as VIARESORTS.
- ViaResorts handles some (part or pre) payments for advertisers and reserves the right to issue refunds or cancel booking payments as per the terms and conditions stated here, or as required by law.
- In some cases, further payment may be required by the resort (such as upgrades, fees, taxes, extensions, or extra guests) in which case the resort handles those payments, and you will be subject to their payment terms and banking conditions separately to Via Resorts, usually at the time of confirmed booking.
- Charges are advertised in the currency nominated by the advertiser and may be subject to conversion to your local currency and therefore subject to plus or minus variations from the exact price advertised.
- Your bank may choose to charge fees for transactions. Via Resorts includes credit card and payment fees in the total price and do not charge additional fees.
- Taxes are included where indicated in the total rate.
Cancellation, Credit and Refunds (of booking service deposits)
- Please select vacations carefully and read the terms and conditions of purchase. It is your responsibility to ensure you meet the terms and conditions of the advertised resort and for the promotion/vacation.
- Ordinarily, we cannot refund a booking because you change your mind, or have not met the terms stated and agreed to during the purchase & booking process unless required to do so by law:
- You may cancel without penalty and receive a full refund within 24 hours of the initial purchase.
- Once a voucher is entered into the booking system in your name (25 hours or more post-purchase) a $50 cancellation fee applies (recovering bank & processing fees).
- Cancellation of submitted reservations either by the guest or the property as a result of the guest not meeting the advertised and subsequently agreed terms will incur an admin fee of $50 per guest
- Confirmed & finalised reservations approved by the property are non-refundable (by ViaResorts) where a guest does not redeem the stay for any reason, such as not replying or actioning a property confirmation email/call/SMS, not checking in, or other guest-activated cancellations. (Additional payments to the property are subject to their separate advertised terms and may differ from ViaResorts fee terms)
- A credit for later use can be issued by request in the aforementioned cases.
- Reservations cancelled for reasons outside of guest or property control (such as natural disasters, pandemics, and border closures will be credited for later use or rescheduled at no cost. Please ensure you have adequate travel insurance to cover contingencies such as flight disruptions)Please lodge a ticket in your member area for credit or refund requests.
- We may offer a credit for the same value to be used at the site for part or full payment of another stay at our discretion.
- Refunds for reservation fees 12 months or older are non-refundable, however, acredit may be applied to your account.
- Cancellation fees are in the currency charged.
- Bank Disputes. Please be aware that in the event of a bank dispute over a payment, we reserve the right to reclaim charges levied by the bank/merchant in a separate invoice, and consider the service provided should the dispute settle in our favour. For the avoidance of doubt, this means we will no longer issue a refund of the remaining monies or confirm pending bookings related to that payment. Please contact us for refund or cancellation inquiries to avoid delays or additional costs.
Reservation System
- ViaResorts do not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. We provide a booking system as a service between yourself (the guest) and the advertiser (the property)
RESORT BOOKING CANCELLATION AND CHANGE FEES (of confirmed reservations with the property)
- Cancellation and change fees are likely to be incurred with the advertiser/resort on any confirmed reservations or bookings you have already made with the resort.
- ViaResorts cannot determine those fees as the final confirmed booking relationship is between you and the advertiser.
- These fees are determined by the advertiser and may be indicated in the conditions advertised or on their websites.
- We provide customer service to assist with any disputes between you and the advertiser. You can contact customer service by lodging a ticket in your member area.
TRAVEL
- You should never book or pay for a flight until you have a confirmation in writing that your stay is finalised from the advertiser (resort)
- ViaResorts and the Advertiser accept no responsibility for the costs of flights or subsequent losses where a flight is paid for prior to a confirmation being issued in writing to you.
- Similarly, neither party accepts responsibility for the costs of the cancellation of flights should a stay be cancelled by the resort due to other circumstances (such as a change in your qualifications or overbooking by the resort, or natural disaster)
- Please ensure you have adequate travel insurance.
- It is important that you check all of your documentation for your proposed travel to ensure it meets your requirements and to ensure there have been no misunderstandings before you travel or make a booking with the resort.
- Any additional payments such as inflight meals and excess baggage, taxes, transfers and so forth are solely the responsibility of you, the traveller.
- Notice to UK customers. ViaResorts is not a travel agency and acts as a promotional or referral agent directly for the resort or hotel, or as an affiliate via links, widgets and white labelling giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money. Payments and deposits are paid directly to the property at the time of booking securing your stay for peace of mind, and in the case of insolvency by us, your bookings remain valid with the promoted resorts. ATOL is related to flights or flight and land packages that ViaResorts do not sell directly. Bookings made via our affiliate systems such as Cheapflights, Skyscanner, Expedia offer ATOL and insurance coverage for flights and flight/land bookings. You should consider travel insurance for your vacations which includes separate and distinct coverage of losses from the cancellation of flights, hotel closures, sickness, pandemic, natural disasters and other unforeseen circumstances that may result in the cancellation of the booking by yourself or other parties travel INSURANCE
- We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you (and your travel party) against booking cancellations, flight cancellations and changes and medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings.
- Via Resort and the Advertiser accept no responsibility for costs and losses arising from travel and use of these services.
LIMITATION OF LIABILITY
- Via Resorts do not accept any liability, whether in contract, tort or otherwise, for any act or omission of those advertisers (resorts) including their failure to provide a service whether through their negligence or otherwise.
- We do not make any representation about the standard of the services to be provided by third parties, and we accept no liability in that regard.
- We do not accept any liability, whether in contract, tort or otherwise, for any injury, losses, expenses, delays or inconvenience suffered by you in connection with your booking or your travel services, caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part or unless our liability is prescribed by legislation which cannot be excluded.
- Where our liability cannot be excluded, our liability is limited to the amount that you have paid for your services.
Modification of terms
- We may modify our terms and conditions without notice at any time where such amendment does not substantially affect your rights and obligations. If such changes to our terms and conditions substantially affect your rights and obligations we will notify you by email of these changes as they occur.
- Please read the following terms and conditions carefully. You must not make a booking unless you understand and agree with the following terms and conditions of each offer which are located on the advertising page and in the checkout and purchasing process.
Governing law
- These terms will be governed by the laws of Delaware for US and Canadian Customers and New South Wales, Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the courts in that state.
By purchasing a product, service or voucher from Via Resorts you agree to the conditions of purchase and to our privacy policy and cookie policy as advertised on the links included herein.
Privacy Policy
PRIVACY POLICY
Last updated August 19, 2020
Thank you for choosing to be part of our community at Via RESORTS LTD 12296830 (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at [email protected].
When you visit our website Viaresorts.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as Viaresorts.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services“).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data.
We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:
Publicly Available Personal Information. We collect first name, maiden name, last name, nickname, ID, current and former address, phone numbers, email addresses, family member names and their related information, social media, and other similar data.
Personal Information Provided by You. We collect purchase history, data collected from surveys, past and current partners, and other similar data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Via Resorts. You may find their privacy policy link(s) here: Viaresorts.com.
Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS” below.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy: Viaresorts.com.
Online Identifiers. We collect cookie identifiers, or others such as the ones used for analytics and marketing, device’s geolocation, devices, applications, tools and protocols, such as IP (Internet Protocol) addresses, and other similar data.
- HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. See the section below headed “HOW DO WE HANDLE YOUR SOCIAL LOGINS” for further information.
- To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
- To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
- Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy: Viaresorts.com.
- Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
- Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
- To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
- To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
- To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
- To deliver services to the user. We may use your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.
- WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. See our Cookie Policy: Viaresorts.com for further information.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
- WHO WILL YOUR INFORMATION BE SHARED WITH?
In Short: We only share information with the following third parties.
We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
- Advertising, Direct Marketing, and Lead Generation
Google, Facebook,, Instagram, and Adsense
- Affiliate Marketing Programs
Adsense
- Allow Users to Connect to their Third-Party Accounts
Google and Facebook
- Communicate and Chat with Users
Zoho Chat, Zoho Desk, and Facebook Messenger
- Content Optimization
Google and Youtube
- Data Backup and Security
Server and Cloudflare
- Functionality and Infrastructure Optimization
Cloudflare
- Invoice and Billing
PayPal and Chargedesk
- Retargeting Platforms
Facebook, Adsense,, Bing,, Yahoo,, Mandrill, and Mailchimp
- Social Media Sharing and Advertising
Facebook, Google,, Bing, and Yahoo
- User Account Registration and Authentication
Facebook and Google
- User Commenting and Forums
Trustpilot, WP comments, and Real Reviews
- Web and Mobile Analytics
Google Analytics
- Website Hosting
WordPress, Woocommerce,, Bluehost,, Digital Pacific,, AWS,, Mailchimp, and Mandrill
- Website Performance Monitoring
Cloudfare and Google
- Website Testing
Google
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: Viaresorts.com.
- DO WE USE GOOGLE MAPS?
In Short: Yes, we use Google Maps for the purpose of providing better service.
This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.
By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain or cache your location. You may revoke your consent at any time.
- HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.
We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
- IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in USA, Asia Pacific, Singapore, and the United Kingdom. If you are accessing our Services from outside the USA, Asia Pacific, Singapore, and United Kingdom, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in USA, Spain, France, England, Australia, Thailand, New Zealand, Malta, Mexico, and other countries.
If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will, however, take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.
EU-U.S. Privacy Shield Framework:
In particular, Company complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States and has certified its compliance with it. As such, Company is committed to subjecting all personal information received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
Company is responsible for the processing of personal information it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.
With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Company is subject to the regulatory enforcement powers of the U.S. FTC. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
- HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
- DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].
- WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
? Log into your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy: Viaresorts.com.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
? Note your preferences when you register an account with the site.
? Access your account settings and update preferences.
- DATA BREACH
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Via RESORTS LTD 12296830 believes you are likely to be at risk of serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Via RESORTS LTD 12296830 becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Via RESORTS LTD 12296830 will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
- CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practise in a revised version of this privacy policy.
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
- DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
- HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), The Data Manager, by email at [email protected], or by post to:
Galactic Media Services Pty Ltd
50125728627
Level 35 Tower One, International Towers Barangaroo,
100 Barangaroo Avenue, Sydney,
NSW, 2000, Australia.
Trading as Via RESORTS LTD 12296830
The Data Manager
27 Old Gloucester Street
London WC1N 3AX
United Kingdom
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by emailing [email protected]. We will respond to your request within 30 days.