ViaResorts - Terms Hotel

Package Terms & Conditions

Package: Bali Beachfront Offer!

  • The promotional rate is available for couples staying in a hotel unit or 2 adults & up to 2 children aged 12 years or below staying in a studio apartment.
  • All reservations are subject to availability and maybe limited during peak periods.
  • Check-in days are Wednesday or Saturday Please select travel dates accordingly.

  • Optional Upgrades:
  • Please note the below upgrade options, subject to room availability;
  • Studio apartment - 2 adults - US$99 per week
  • One-bedroom apartment - Sleeps 2 adults plus 2 children under 13 years - US $150 per week
  • Two-bedroom apartment - Sleeps 4 adults plus 2 children under 13 years - US$275 per week
  • Upgrades subject to availability and payable at or to the resort on final confirmation of your dates.

  • Qualifying Criteria:
  • Couples married or cohabitating for at least 3 years, both adults must be between 26-68 years old
  • Single guest aged 30-68 years old and not be traveling with a partner, friend or an extra adult.
  • Single parents can travel with their children subject to the room configuration.
  • Primary Guest/Guests should be working full-time or self-funded retiree, with a minimum annual income pre-tax of AUD $80,000.
  • Offer is made available to residents of Australia, New New Zealand, Canada, USA, UK, Malaysia and Singapore.
  • Must be happy attend to a compulsory 120-minute promotional tour of the resort during your stay.

  • Offer Restrictions:
  • This offer is not available for more than 2 parties/families traveling at the same time
  • Promotional offer is not available to anybody who has previously enjoyed a similar promotion organised or sponsored by the resort nor anybody employed or associated with the vacation ownership industry either past or present.
  • Promotional offer cannot be used for honeymoon purposes.

  • Reservations:
  • If your first choice resort is not available on your selected dates you may be offered an alternative property of a similar standard.
  • The property requires a selection of two travel date options and at least 30 days' notice for a reservation. Late reservation requests will be considered up to one week prior to check-in.
  • You will be asked for your flight arrival details one month prior to check-in in order to finalise your reservation. If no re-confirmation is advised one month prior to arrival, your booking may be automatically cancelled and charges incurred.
  • Any accommodation booked cannot be transferred to another party without prior approval from the resort.
  • Should you wish to purchase extra nights or to upgrade your accommodation, please use the booking form provided.

  • Cancellation Policy:
  • For any no-shows or any cancellation within the one month period prior to the start of the holiday will incur charges of the full rack rates.
  • Check out earlier than 5 days will result in a charge of US$300

  • Resort Policy:
  • The resort will require a credit card on check-in or confirmation to cover incidentals to the amount of $ 70 USD (approx $100 AUD).
  • Please note that all stays would be subject to a room tax/utility charge of US$10 per day payable at the resort.
  • Guests are required to declare to the resort prior to check-in of any disability or illness which may affect them during their stay.

  • Misc:
  • This offer cannot be redeemed for cash.
  • Failure to adhere to the above terms and conditions will result in you being charged the full advertised rack rate for your accommodation
  • The voucher is valid for 24 months from the date of issue unless otherwise stated. The promoter and the accommodation provider accept no responsibility for any loss, or damage caused in accepting this offer and we recommend that adequate travel insurance is purchased.

Terms and Conditions

1. Introduction

1.1 This website is operated by ViaResort, Inc (USA) & Galactic Media Services Pty Ltd ACN 125728627 Trading as ViaResorts. References to “us,” “we,” and/or “our” in these booking terms and conditions shall mean ViaResorts.

1.2 These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).

1.3 ViaResorts advertises vacation deals for selected resorts. While all reasonable efforts are made to ensure the accuracy of advertisements, we make no warranties regarding the products, services, or offers promoted beyond the descriptions provided by the advertisers. You are responsible for reviewing the advertisers' terms, descriptions, and conditions before making a purchase.

2. Service Fees

2.1 ViaResorts charges a service fee for providing a booking desk service. The amounts advertised represent the service fee for processing bookings at the advertised resort. Any additional payments are to be made directly to the resort or hotel as advertised (including upgrades or other services negotiated with the advertising resort).

2.2 The service provided is a holding deposit for the advertised property as a "fee for service" for processing a booking within the resort or hotel reservation system. ViaResorts will issue an electronic confirmation voucher for each service, which must be presented to the advertised property to complete the final reservation and any outstanding payments.

2.3 The terms of service, including booking periods and length of stay, are dictated by the advertised property and communicated in the electronic confirmation voucher.

2.4 The voucher serves as a deposit for the advertised stay and entitles the holder to accommodation per the terms and conditions of the resort. Redemption is subject to availability at the time of booking.

2.5 Vouchers must be redeemed within the advertised travel period. If not redeemed within this period, they shall be considered canceled unless extended at the discretion of the resort.

2.6 While the service fee is non-refundable as it pertains to services rendered, ViaResorts may, at its sole discretion, offer a credit for future use.

2.7 ViaResorts reserves the right to waive fees at its discretion.

3. Payment

3.1 Payments are processed via Stripe or other secure payment processing systems, which accept most major credit cards. ViaResorts does not store your credit card details.

3.2 Payments will appear on your statements as "VIARESORTS."

3.3 ViaResorts may process partial or full payments on behalf of advertisers and reserves the right to issue refunds or cancel booking payments per these terms or as required by law.

3.4 Additional payments for upgrades, fees, taxes, extensions, or extra guests may be required by the resort, and such payments will be handled directly by the resort. These payments will be subject to the resort’s terms and banking conditions.

3.5 Advertised charges are in the currency nominated by the advertiser and may be subject to exchange rate fluctuations.

3.6 Your bank may impose transaction fees. ViaResorts includes credit card and payment fees in the total price and does not charge additional fees.

3.7 Taxes are included where indicated in the total rate.

4. Cancellation, Credit, and Refunds (of Booking Service Deposits)

4.1 Purchasers must carefully review the terms and conditions of advertised vacations and ensure compliance with the eligibility requirements.

4.2 Refunds are generally not available if you change your mind or fail to meet the advertised terms unless required by law.

4.3 Once a voucher is entered into the booking system in your name, a minimum of $100 cancellation fee applies (this fee is to recover bank & processing fees charged to us and the hotel at the time of purchase/booking). Please check the fee for each offer as it varies with each property and offer.

4.4 Reservations canceled by the guest after a booking request will incur a cancellation fee of $100 per guest.

4.5 Reservations canceled by the guest or property due to the guest's failure to meet advertised terms will incur a minimum administrative fee of $100 per guest. Fees vary by property and offer.

4.6 Confirmed and finalized reservations are non-refundable where a guest fails to redeem the stay for any reason, including failure to respond to a property confirmation email/call/SMS, failure to check in, or voluntary cancellations.

4.7 NOTE: Promotional Offers registered in the system attract a minimum $100 cancellation fee to offset the costs of issue, handling, bank, and interchange processing fees. Promotional offers are defined as discounted or subsidized room rates/vacations made available to eligible guests by advertisers on the platform. This cancellation fee is set by the advertiser/promoter.

4.8 In cases beyond the guest’s or property’s control (e.g., natural disasters, pandemics, or border closures), credits for future use or rescheduling will be provided at no cost. Adequate travel insurance is recommended.

4.9 Refunds are not available for deposits older than six months; however, a credit may be applied.

5. Reservation System

5.1 ViaResorts does not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. ViaResorts provides a booking system as a service between the guest and the property.

6. 

Flight Information and Conditions

  1. The rates advertised on the platform are based on average fares for economy adult flights/seats without extras (seat selections, extra baggage, upgrades, etc) and is indicative only. The final flight fare will depend on your selected dates, demand, and port of departure. It does not include domestic flights.
  2. Flights are operated by Scoot Airlines or Jetstar, depending on your selected travel dates and departure/return ports.
  3. ViaResorts is an authorised agent for Jetstar and Scoot Airlines and can assist guests in finding the best available fare matching the travel dates of confirmed bookings.
  4. ViaResorts is not a travel agent and does not finalise flight payment or issue tickets. Final payments, confirmations, and ticketing are handled directly with the airline(s) and are subject to their fare rules and terms and conditions.
  5. This service is only available to guests of ViaResorts with a confirmed or pending hotel reservation.
  6. Fares quoted are subject to change at any time due to airline pricing fluctuations beyond ViaResorts’ control.
  7. Peak season travel may incur additional surcharges.
  8. Final flight payments are made directly to the airline. All bookings are subject to the airline’s fare rules, terms, and conditions.
  9. Any ticketing or booking changes must be made directly with the airline.
  10. In the event of flight cancellations or disruptions, the airline is responsible for all assistance and resolution after confirmation.
  11. Optional extras such as seat selection, upgrades, and travel insurance are available for purchase directly from the airline.
  12. The promoter, hotel, and ViaResorts are not liable for any refunds once your flight payment has been processed, even in the event of hotel cancellation or other unforeseen circumstances.
  13. Travel insurance is strongly recommended to cover cancellations, delays, or other disruptions.

7. Definition of Promotional Offers

7.1 Promotional Offers refer to Discounted Stays or Rates subsidized by the promoter for qualified/eligible guests.

8. Limitation of Liability

8.1 ViaResorts shall not be liable for any acts or omissions of advertisers (resorts), including their failure to provide services, whether through negligence or otherwise.

8.2 Where liability cannot be excluded, it is limited to the amount paid for the services.

9. Modification of Terms

9.1 We reserve the right to modify these terms and conditions without notice where such changes do not substantially affect your rights. If changes substantially affect your rights, we will notify you via email.

10. Governing Law

10.1 These terms shall be governed by the laws of Delaware for US and Canadian customers and by the laws of New South Wales, Australia, for other customers.


 
 

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