Terms & Conditions
These booking terms and conditions apply to purchases you make with ViaResorts, both through this website and directly with advertisers. Please read them carefully before booking.
1. Introduction
1.1 This website is operated by Galactic Media Services Pty Ltd (ACN 125 728 627), trading as ViaResorts. References to “us”, “we” and “our” mean ViaResorts.
1.2 These terms apply to purchases you make with us, via the website and directly with advertisers.
1.3 ViaResorts advertises vacation deals for selected resorts. While we make all reasonable efforts to ensure the accuracy of advertisements, we make no warranties about the products, services or offers promoted beyond the descriptions provided by the advertisers. You are responsible for reviewing the advertiser's terms, descriptions and conditions before you purchase.
2. Service fees
2.1 ViaResorts charges a service fee for providing a booking-desk service. The amounts advertised represent the service fee for processing a booking at the advertised resort. Any additional payments are made directly to the resort or hotel as advertised (including upgrades or other services negotiated with the resort).
2.2 The service provided is a holding deposit for the advertised property as a “fee for service” for processing a booking within the resort or hotel reservation system. ViaResorts issues an electronic confirmation voucher for each service, which must be presented to the advertised property to complete the final reservation and any outstanding payments.
2.3 The terms of service, including booking periods and length of stay, are set by the advertised property and communicated in the electronic confirmation voucher.
2.4 The voucher serves as a deposit for the advertised stay and entitles the holder to accommodation per the terms and conditions of the resort. Redemption is subject to availability at the time of booking.
2.5 Vouchers must be redeemed within the advertised travel period. If not redeemed within that period they are considered cancelled, unless extended at the discretion of the resort.
2.6 While the service fee is non-refundable as it relates to services rendered, ViaResorts may, at its sole discretion, offer a credit for future use.
2.7 ViaResorts reserves the right to waive fees at its discretion.
3. Payment
3.1 Payments are processed via Stripe, Flywire or other secure payment systems that accept most major credit cards. ViaResorts does not store your credit card details.
3.2 Payments will appear on your statement as “VIARESORTS”.
3.3 ViaResorts may process partial or full payments on behalf of advertisers and reserves the right to issue refunds or cancel booking payments under these terms or as required by law.
3.4 Additional payments for upgrades, fees, taxes, extensions or extra guests may be required by the resort, and those payments are handled directly by the resort, subject to the resort's terms and banking conditions.
3.5 Advertised charges are in the currency nominated by the advertiser and may be subject to exchange-rate fluctuations.
3.6 Your bank may impose transaction fees. ViaResorts includes credit-card and payment fees in the total price and does not charge additional fees.
3.7 Taxes are included where indicated in the total rate.
4. Cancellation, credit and refunds (of booking-service deposits)
4.1 Purchasers must carefully review the terms and conditions of advertised vacations and ensure they meet the eligibility requirements.
4.2 Refunds are generally not available if you change your mind or fail to meet the advertised terms, unless required by law.
4.3 Once a voucher is entered into the booking system in your name, a minimum $100 cancellation fee applies (to recover bank and processing fees charged to us and the hotel at the time of purchase/booking). Please check the fee for each offer, as it varies by property and offer.
4.4 Reservations cancelled by the guest after a booking request will incur a cancellation fee of $100 per guest.
4.5 Reservations cancelled by the guest or property because the guest failed to meet the advertised terms will incur a minimum administrative fee of $100 per guest. Fees vary by property and offer.
4.6 Confirmed and finalised reservations are non-refundable where a guest fails to redeem the stay for any reason, including failure to respond to a property confirmation email, call or SMS, failure to check in, or voluntary cancellation.
4.7 Promotional offers registered in the system attract a minimum $100 cancellation fee to offset the costs of issue, handling, bank and interchange processing fees. Promotional offers are discounted or subsidised room rates/vacations made available to eligible guests by advertisers on the platform. This cancellation fee is set by the advertiser/promoter.
4.8 In cases beyond the guest's or property's control (for example natural disasters, pandemics or border closures), credits for future use or rescheduling will be provided at no cost. Adequate travel insurance is recommended.
4.9 Refunds are not available for deposits older than six months; however, a credit may be applied.
5. Reservation system
5.1 ViaResorts does not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. ViaResorts provides a booking system as a service between the guest and the property.
6. Flight information and conditions
The rates advertised on the platform are based on average fares for economy adult flights/seats without extras (seat selection, extra baggage, upgrades, etc.) and are indicative only. The final flight fare depends on your selected dates, demand and port of departure, and does not include domestic flights.
- Flights are operated by Scoot Airlines or Jetstar, depending on your selected travel dates and departure/return ports.
- ViaResorts is an authorised agent for Jetstar and Scoot Airlines and can assist guests in finding the best available fare matching the travel dates of confirmed bookings.
- ViaResorts is not a travel agent and does not finalise flight payment or issue tickets. Final payments, confirmations and ticketing are handled directly with the airline(s) and are subject to their fare rules, terms and conditions.
- This service is only available to guests of ViaResorts with a confirmed or pending hotel reservation.
- Fares quoted are subject to change at any time due to airline pricing fluctuations beyond ViaResorts' control.
- Peak-season travel may incur additional surcharges.
- Final flight payments are made directly to the airline. All bookings are subject to the airline's fare rules, terms and conditions.
- Any ticketing or booking changes must be made directly with the airline.
- In the event of flight cancellations or disruptions, the airline is responsible for all assistance and resolution after confirmation.
- Optional extras such as seat selection, upgrades and travel insurance are available for purchase directly from the airline.
- The promoter, hotel and ViaResorts are not liable for any refunds once your flight payment has been processed, even in the event of hotel cancellation or other unforeseen circumstances.
- Travel insurance is strongly recommended to cover cancellations, delays or other disruptions.
7. Definition of promotional offers
7.1 Promotional offers refer to discounted stays or rates subsidised by the promoter for qualified/eligible guests.
8. Limitation of liability
8.1 ViaResorts is not liable for any acts or omissions of advertisers (resorts), including their failure to provide services, whether through negligence or otherwise.
8.2 Where liability cannot be excluded, it is limited to the amount paid for the services.
9. Your consumer rights
9.1 Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
10. Modification of terms
10.1 We reserve the right to modify these terms without notice where the changes do not substantially affect your rights. If changes substantially affect your rights, we will notify you by email.
11. Governing law
11.1 These terms are governed by the laws of Queensland, Australia. Where you are a consumer in another country, you may also have the benefit of mandatory consumer protections under the law of your place of residence.
ViaResorts — Galactic Media Services Pty Ltd (ACN 125 728 627), Wyndham Building, 1 Corporate Court, Bundall, Gold Coast, QLD 4217, Australia. For help with a booking, visit our support centre. These terms are provided for general information and do not constitute legal advice.