Package Terms & Conditions

Package: Koh Samui Tropical Island Paradise Vacation

Travel and Stay Details Accommodation is for 7 nights. Check-in Dates are from Saturday to Saturday. All bookings are subject to availability and may be limited during for Xmas/New Year period. Check-in is from 2.00.PM Check-out is until 12.00 NOON

This promotional offer is not available under the following conditions; Eligibility Criteria;

  • Guests must be residents of one of the following - UK, Australia, New Zealand, or South Africa.
  • Married couples (if not married, living together for at least three years) holidaying together.
  • Both members of the couple must speak English as a first language.
  • Be a minimum age of 30 years at the time of travel.
  • In full-time employment or retired with a private pension with a minimum household income of £30,000/AU$55,000/NZ$60,000/R6000,000 per annum.
  • Attendance of a no-obligation 2-hour resort presentation during your stay is required to qualify for the special rate.
  • This promotional stay is not available for group bookings (two or more families).
  • Maximum of one voucher purchase per household allowed.
  • All accommodation must be taken within 12 months of application and subject to availability and resort promotion capacity. All additional costs and expenses for Food & Beverages together with in-resort activities are the responsibility of the recipient.
  • During your vacation both you and your partner will be obliged to attend a 120 Minute VIP Preview of the Karma Group, that showcases the wonderful world of Karma its 44 Multi Award Winning Resort Network, the world-renowned Karma Beach Club Brand, together with the Award-Winning Karma Spa Brand.
  • Both Husband and Wife / Partners agree to attend the 120-minute VIP preview together and at the agreed/scheduled time, you are under no obligation to buy or enter into any contract. Please note if you decide to opt-out of attending the resort presentation, the resort reserves the right to charge the full resort rental tariff for your accommodation.
  • Flights must not be booked prior to provisional accommodation confirmation being issued in writing. We will not accept responsibility for the booking of flights prior to confirmation of accommodation if availability cannot be met.
  • Flight details must be advised within the requested period. Cost of flights, transportation, food and entertainment are the sole responsibility of the travelers unless otherwise stated.
  • Guests must check and comply with all health precautions, insurance, passport, visa and entry requirements for the country visiting and to bear all related costs.
  • All information given must be correct and remain unchanged by the time of arrival at the resort. This offer is not transferable in whole or part.
  • We reserve the right to reject applications if considered ineligible

Terms and Conditions

INTRODUCTION

  1.   This website is operated by Galactic Media Services Pty Ltd ACN 125 728 627 Trading as Via Resorts Ltd 12296830. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Via Resorts.
  2.   These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).
  3.   Via Resorts advertise Vacation Deals for selected Resorts and while all care is taken to ensure the accuracy of the advertisers we make no warranty as to the advertised product, service or offer other than as described by the advertiser. Please take care in reading their advertisements, descriptions and conditions before making a purchase.

Service Fees:

  1.   ViaResorts charges a service fee for providing a booking desk service. The amounts advertised represent the service fee for providing bookings for the advertised resort. Any other amount payable is to be made directly to the resort or hotel as advertised (and for upgrades or other services negotiated with the advertising resort)
  2. The service provided is not a holding deposit for the advertised property and the service rendered is taking and securing a booking into the resort or hotel reservation system. ( "a fee for service")
  3. Via Resorts then issues an electronic confirmation voucher for each such service to present to the advertised property to complete the final reservation and any payment with the advertised property.
  4. The terms of services ( booking periods, use for the length of stay, and so forth) are dictated by the property advertised terms which are transmitted in the electronic confirmation voucher.
  5. The voucher is a deposit for the advertised stay and entitles the holder to accommodation as per the terms and conditions of the resort, and is subject to availability when selecting dates.
  6. Your voucher will be valid for the length of the redemption of the travel period advertised and if not redeemed before or by that date, shall be considered cancelled with the property, unless extended at their discretion.
  7. While the service fee is considered for services rendered (the securing and handling of your booking ) Via Resorts may also offer a credit equivalent in some cases, which can only be used with ViaResots.
  8.   Via Resorts reserve the right to waive fees.
  9. You can create a free member area within the site without purchasing a holiday.

 

PAYMENT

  1.   Payments are handled by Stripe or Square accepting most major credit cards. We do not handle or store your credit card details on our servers or with third parties.
  2.  Payments will be processed as Galactic Media Services and HOLIDAY BOOKING will display in your transaction list to enable easy identification of the charge.
  3.   Via Resorts handle some (part or pre) payments for advertisers and reserve the right to issue refunds or cancel booking payments as per the terms and conditions stated here, or as required by law.
  4.   In some cases, further payment may be required by the resort (such as upgrades, fees, taxes, extensions, or extra guests) in which case those payments are handled by the resort, and you will be subject to their payment terms and banking conditions separately to Via Resorts, usually at the time of confirmed booking.
  5.   Charges are advertised in the currency nominated by the advertiser and may be subject to conversion to your local currency and therefore subject to plus or minus variations from the exact price advertised.
  6.   Your bank may choose to charge fees for transactions. Via Resorts include credit card and payment fees in the total price and do not charge additional fees.
  7.   Taxes are included where indicated in the total rate.

 

Cancellation, Credit and Refunds

  1.   Please select vacations carefully and read the terms and conditions of purchase. It is your responsibility to ensure you meet the terms and conditions of the advertised resort and for the promotion/vacation.
  2.  Ordinarily, we cannot refund a booking service fee because you change your mind, or have not met the terms stated during the purchase process unless required to do so by law.
  3. Alternatively, in some circumstances and at our discretion:
    1. We may offer a credit for the same value to be used at the site for part or full payment of another stay;
    2. OR, We may choose to refund a portion of the purchase price;
    3. OR, We may choose to refund the entire amount.
    4. Where a refund is processed, an admin fee of £20/$25UD will be deducted from the gross amount paid to cover administration and bank fees involved with processing your transaction.

 Please lodge a ticket in your member area for credit or refund requests.

 

 Reservation System

  1.   Via Resorts do not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. We provide a booking system as convenient between you and the advertiser.

 RESORT BOOKING CANCELLATION AND CHANGE FEES

  1.   Cancellation and change fees are likely to be incurred with the advertiser/resort on any confirmed reservations or bookings you have already made with the resort.
  2.   Via Resorts cannot determine that fee’s as the final confirmed booking relationship is between yourself and the advertiser.
  3.   These fees are determined by the advertiser and may be indicated in the conditions advertised or on their websites.
  4.   We provide customer service to assist with any disputes between yourself and the advertiser. You can contact customer service by lodging a ticket in your member area.

 TRAVEL

  1.   You should never book or pay for a flight until you have a confirmation in writing that your stay is finalised from the advertiser (resort)
  2. Via Resorts and the Advertiser accept no responsibility for costs of flights or subsequent losses where a flight is paid for prior to a confirmation being issued in writing to you.
  3. Similarly, neither party accepts responsibility for costs of the cancellation of flights should a stay be cancelled by the resort due to other circumstances (such as a change in your qualifications or overbooking by the resort, or natural disaster)
  4. Please ensure you have adequate travel insurance.
  5.   It is important that you check all of your documentation for your proposed travel to ensure it meets your requirements and to ensure there have been no misunderstandings before you travel or make a booking with the resort.
  6. Any additional payments such as inflight meals and excess baggage, taxes, transfers and so forth are solely the responsibility of you, the traveller.

 

  • Notice to UK customers. ViaResorts is not a travel agency and acts as a promotional or referral agent directly for the resort or hotel, or as an affiliate via links, widgets and white labelling giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money. Payments and deposits are paid directly to the property at the time of booking securing your stay for peace of mind, and in the case of insolvency by us, your bookings remain valid with the promoted resorts. ATOL is related to flights or flight and land packages that ViaResorts do not sell directly. Bookings made via our affiliate systems such as Cheapflights, Skyscanner, Expedia offer ATOL and insurance coverage for flights and flight/land bookings. You should consider travel insurance for your vacations which include separate and distinct coverage of losses from the cancellation of flights, hotel closures, sickness, pandemic, natural disasters and other unforeseen circumstances that may result in the cancellation of the booking by yourself or other parties travel INSURANCE
  1.   We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you (and your travel party) against booking cancellations, flight cancellations and changes and medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings.
  2.   Via Resort and the Advertiser accept no responsibility for costs and losses arising from travel and use of these services.

  

LIMITATION OF LIABILITY

 

  1.   Via Resorts do not accept any liability, whether in contract, tort or otherwise, for any act or omission of those advertisers (resorts) including their failure to provide a service whether through their negligence or otherwise.
  2.   We do not make any representation about the standard of the services to be provided by third parties, and we accept no liability in that regard.
  3.   We do not accept any liability, whether in contract, tort or otherwise, for any injury, losses, expenses, delays or inconvenience suffered by you in connection with your booking or your travel services, caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part or unless our liability is prescribed by legislation which cannot be excluded.
  4.   Where our liability cannot be excluded, our liability is limited to the amount that you have paid for your services.

 

Modification of terms

  1.   We may modify our terms and conditions without notice at any time where such amendment does not substantially affect your rights and obligations. If such changes of our terms and conditions substantially affect your rights and obligations we will notify you by email with these changes as they occur.
  2.   Please read the following terms and conditions carefully. You must not make a booking unless you understand and agree with the following terms and conditions of each offer which is located on the advertising page and in the checkout and purchasing process.

Governing law

  1. These terms will be governed by the laws of New South Wales, Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the courts in that state.

 

By purchasing a product, service or voucher from Via Resorts you agree to the conditions of purchase and to our privacy policy and cookie policy as advertised on the links included herein.