Package Terms & Conditions

Package: 5 day Luxury all-inclusive Cancun Stay only $599

Terms And Conditions

Congratulations! As a qualified participant, Krystal Cancun Resort would like to offer you the opportunity to enjoy this incredible offer of savings up to 80% off the retail price. This package promotion includes all meals, drinks and non-motorized activities. The discounted package price is for 2 adults and 2 children 12 and under. In order to enjoy this subsidised rate, we would like to invite you to a no-obligation, informative 90-120 minute resort preview. Primary Travelers must meet the Resort`s Qualifications below:

  • This offer is valid only for residents of the United States and Canada.
  • At least one participant MUST have valid U.S. or Canadian passport. If other participant does not have U.S. or Canadian passport must have a Valid U.S. or Canadian government-issued ID with Green Card.
  • Residents from Puerto Rico and Quebec are not eligible for this promotion.

    Group Travel

  • Group travel is permitted under this promotion. The Resort will honor only up to TWO promotional packages per qualified family, friends, acquaintances or known groups to be traveling with the same, similar and/or adjoining arrival and departure dates.
  • Failure to comply with the Group Travel restriction, circumventing this restriction, or misrepresenting your intended itinerary are all violations of the Terms and Conditions.
  • Violation of the Group Travel restriction will result in one of the following:
  • Customer will be charged the full rack rate per night, plus monies previously paid and/or owing.
  • Your reservation will be moved to another comparable resort, if available.

    Credit Card

  • Qualified customer/s must bring with them to the Presentation a Major Credit Card VISA, MASTERCARD or AMERICAN EXPRESS is accepted (No Debit Cards, Check Cards, Company Cards or Discover Cards).


  • Attendance to a 90-120 minute vacation ownership presentation at Krystal Cancun is required.
  • Activities (excursions) should not be planned until your preview time has been scheduled with the Resort.
  • You are not eligible if you have previously attended a presentation at the Krystal Resort, Cancun.
  • Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.
  • Must tour with spouse/fiance/significant other/life partner if married/engaged/cohabitating.

  • Married or cohabitating couples - BOTH participants person must be between the ages of 30 and 70.
  • Retirees accepted between the ages of 30 - 60 if make the income and meet all the other qualifications. Retired Single Women are not eligible.
  • Gay couples both between the ages of 30 - 70 with Matching I.D.s
  • If legally Single Women 32-60 old with an annual income of $60,000.00 USD or greater. If bringing a guest, it MUST be immediate family member ONLY, not friends. Single women are not eligible for Group Travel.
  • Single guests do not qualify for this subsidized offer.


  • Minimum $60,000 USD Annual Income (singles must meet this qualification on their own, combined income for married couples).
  • Must be employed full time - part-time employment does not qualify, Retirees accepted between the ages of 30 - 60 if make the income and meet all the other qualifications.
  • Singles Women must be full-time employed.
  • Must not be a full-time student.
  • Minimum monthly income of $60,000 USA annually.


  • Both qualified participants must fluently speak, read and understand either English or Spanish.


  • At least one participant must have US/Canadian passport.
  • The qualified person must present a major credit card and government-issued photo ID at the tour reception desk.
  • Married or cohabitating couples must bring with them proof of such (government-issued picture ID with matching addresses, and/or marriage certificate).

    Marital Status

  • The Offer is valid for married, cohabitating and same-sex couples and legally single women from the US/Canada.
  • All guests must attend the presentation, including all persons in the reservation(s).
  • If Married MUST Travel with Spouse or package is void.

    VIP Customer Welcome Call

    To complete the confirmation process, you will need to complete the Resort`s Welcome Call in order to get your flight information and review the terms and conditions. Transportation offered is 1 way only from the airport to the hotel.

    Resort Fee

    There will be a $21.95 per night resort Fee paid at check-in. This fee covers items such as resort amenities, organized activities, beach towels and more.

    Additional Terms

  • Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.
  • This offer may not be used in conjunction with any other promotional offer or for use with another vacation ownership week. Also, this offer is not available to current Resort Vacation Club Members, or to guests who have vacationed with Resort Vacation Club in the past and attended the resort developer sales preview.
  • This offer is not available to travel agents, retired or active airline, military, hospitality, or vacation ownership industry employees, priests, clergy or ministers.
  • Participating in another resort promotion while utilizing this vacation offer is prohibited, violating this term will result in automatic disqualification.
  • Caution: Do not leave a deposit with anyone at the Cancun International Airport. Doing so may invalidate this package. When travelling to Mexico the participant must spend their first night in Mexico at the Krystal Cancun or this promotion will be voided.
  • Guests failing to attend the resort presentation will result in a chargeback of $150 per night plus monies previously paid towards the package price.

Terms and Conditions


  1.   This website is operated by Galactic Media Services Pty Ltd ACN 125 728 627 Trading as Via Resorts Ltd 12296830. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Via Resorts.
  2.   These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).
  3.   Via Resorts advertise Vacation Deals for selected Resorts and while all care is taken to ensure accuracy of the advertisers we make no warranty as to the advertised product, service or offer other than as described by the advertiser. Please take care in reading their advertisements, descriptions and conditions before making a purchase.

(Electronic) Vacation/Resort Vouchers

  1.   Via Resorts issues an electronic vacation voucher (travel or holiday voucher) for each deal paid for as advertised on the site to the email address you provide.
  2.   The voucher entitles the holder, provided they meet the advertised terms, to a vacation at the promoted resort as advertised for a period as set out on the voucher.
  3. The voucher is a deposit for the advertised stay and entitles the holder to accommodation as per the terms and conditions of the resort, and subject to availability when selecting dates.
  4. The deposit is equivalent to a pre-payment for accommodation and subject to change and cancellation fees, and it is your responsibility to read those terms before purchasing.
  5. Your voucher will be valid for the length of the redemption of travel period advertised and if not redeemed before or by that date, shall be considered cancelled.
  6. However, vouchers may be extended or exchanged in some circumstances subject to our advertised terms and conditions
  7. Via Resorts may also offer a credit equivalent in some cases, which can only be used at the site for part or full payment for other holidays and is not redeemable for cash.
  8.   Via Resorts reserve the right to waive fees.
  9.   Vouchers may be passed to other qualified guests by requesting and notifying Via Resorts customer service team of such an exchange through the member area.
  10.   You can manage your purchases and vouchers in your member area.
  1. You can create a free member area within the site without purchasing a holiday.



  1.   Payments are handled by Stripe accepting most major credit cards. We do not handle or store your credit card details on our servers or with third parties.
  2.  Payments will be processed as Galactic Media Services and HOLIDAY BOOKING will display in your transaction list to enable easy identification of the charge.
  3.   Via Resorts handle some (part or pre) payments for advertisers and reserve the right to issue refunds or cancel booking payments as per terms and conditions stated here, or as required by law.
  4.   In some cases, further payment may be required by the resort (such as upgrades, fees, taxes, extensions, extra guests) in which case those payments are handled by the resort, and you will be subject to their payment terms and banking conditions separately to Via Resorts, usually at the time of confirmed booking.
  5.   Charges are advertised in the currency nominated by the advertiser and may be subject to conversion to your local currency and therefore subject to plus or minus variations from the exact price advertised.
  6.   Your bank may choose to charge fees for transactions. Via Resorts include credit card and payment fees in the total price and do not charge additional fees.
  7.   Taxes are included where indicated in the total rate.


Cancellation, Credit and Refunds

  1.   Please select vacations carefully and read the terms and conditions of purchase. It is your responsibility to ensure you meet the terms and conditions of the advertised resort and for the promotion/vacation.
  2.  Ordinarily, we cannot refund a voucher because you change your mind, or have not met the terms stated during the purchase process unless required to do so by law.
  3. A voucher is considered a prepayment and is subject to the usual accommodation cancellation fees of 100%.
  4. Alternatively, in some circumstances and at our discretion:
    1. We may offer a credit for the same value to be used at the site for part or full payment of another stay;
    2. OR, We may choose to refund a portion of a purchase price;
    3. OR, We may choose to refund the entire amount.
    4. Where a refund is processed, an admin fee of £20/$25UD will be deducted from the gross amount paid to cover administration and bank fees involved with processing your transaction.


  1.   We will credit or refund customers where the advertiser is unable to confirm a stay after three (confirmed) attempts to confirm a qualified booking with the advertiser’s resort.
  2.   A credit will be issued in the form of a code equal to the amount paid to be used on the site as full or part payment for another stay. The credit has no redeemable cash value and can only be used at the purchase page of the Via Resorts website.

 Please lodge a ticket in your member area for credit or refund requests.


 Reservation System

  1.   Via Resorts do not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. We provide a booking system as convenient between yourself and the advertiser.


  1.   Cancellation and change fees are likely to be incurred with the advertiser/resort on any confirmed reservations or bookings you have already made with the resort.
  2.   Via Resorts cannot determine that fee’s as the final confirmed booking relationship is between yourself and the advertiser.
  3.   These fees are determined by the advertiser and may be indicated in the conditions advertised or on their websites.
  4.   We provide customer service to assist with any disputes between yourself and the advertiser. You can contact customer service by lodging a ticket in your member area.


  1.   You should never book or pay for a flight until you have a confirmation in writing that your stay is finalised from the advertiser (resort)
  2. Via Resorts and the Advertiser accept no responsibility for costs of flights or subsequent losses where a flight is paid for prior to a confirmation being issued in writing to you.
  3. Similarly, neither party accepts responsibility for costs of the cancellation of flights should a stay be cancelled by the resort due to other circumstances (such as a change in your qualifications or overbooking by the resort, or natural disaster)
  4. Please ensure you have adequate travel insurance.
  5.   It is important that you check all of your documentation for your proposed travel to ensure it meets your requirements and to ensure there have been no misunderstandings before you travel or make a booking with the resort.
  6. Any additional payments such as inflight meals and excess baggage, taxes, transfers and so forth are solely the responsibility of you, the traveller.


  • Notice to UK customers. ViaResorts is not a travel agency and acts as a promotional or referral agent directly for the resort or hotel, or as an affiliate via links, widgets and white labelling giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money. Payments and deposits are paid directly to the property at the time of booking securing your stay for peace of mind, and in the case of insolvency by us, your bookings remain valid with the promoted resorts. ATOL is related to flights or flight and land packages that ViaResorts do not sell directly. Bookings made via our affiliate systems such as Cheapflights, Skyscanner, Expedia offer ATOL and insurance coverage for flights and flight/land bookings. You should consider travel insurance for your vacations which include separate and distinct coverage of losses from the cancellation of flights, hotel closures, sickness, pandemic, natural disasters and other unforeseen circumstances that may result in the cancellation of the booking by yourself or other parties travel INSURANCE
  1.   We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you (and your travel party) against booking cancellations, flight cancellations and changes and medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings.
  2.   Via Resort and the Advertiser accept no responsibility for costs and losses arising from travel and use of these services.




  1.   Via Resorts do not accept any liability, whether in contract, tort or otherwise, for any act or omission of those advertisers (resorts) including their failure to provide a service whether through their negligence or otherwise.
  2.   We do not make any representation about the standard of the services to be provided by third parties, and we accept no liability in that regard.
  3.   We do not accept any liability, whether in contract, tort or otherwise, for any injury, losses, expenses, delays or inconvenience suffered by you in connection with your booking or your travel services, caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part or unless our liability is prescribed by legislation which cannot be excluded.
  4.   Where our liability cannot be excluded, our liability is limited to the amount that you have paid for your services.


Modification of terms

  1.   We may modify our terms and conditions without notice at any time where such amendment does not substantially affect your rights and obligations. If such changes of our terms and conditions substantially affect your rights and obligations we will notify you by email with these changes as they occur.
  2.   Please read the following terms and conditions carefully. You must not make a booking unless you understand and agree with the following terms and conditions of each offer which is located on the advertising page and in the checkout and purchasing process.

Governing law

  1. These terms will be governed by the laws of New South Wales, Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the courts in that state.


By purchasing a product, service or voucher from Via Resorts you agree to the conditions of purchase and to our privacy policy and cookie policy as advertised on the links included herein.