ViaResorts - Terms Hotel

Package Terms & Conditions

Package: 5 day Luxury all-inclusive Beachfront Cancun only $599

Terms And Conditions

Congratulations! As a qualified participant, Krystal Cancun Resort would like to offer you the opportunity to enjoy this incredible offer of savings up to 80% off the retail price. This package promotion includes all meals, drinks and non-motorized activities. The discounted package price is for 2 adults and 2 children 12 and under. In order to enjoy this subsidised rate, we would like to invite you to a no-obligation, informative 90-120 minute resort preview. Primary Travelers must meet the Resort`s Qualifications below:

  • This offer is valid only for residents of the United States and Canada.
  • At least one participant MUST have valid U.S. or Canadian passport. If other participant does not have U.S. or Canadian passport must have a Valid U.S. or Canadian government-issued ID with Green Card.
  • Residents from Puerto Rico and Quebec are not eligible for this promotion.

    Group Travel

  • Group travel is permitted under this promotion. The Resort will honor only up to TWO promotional packages per qualified family, friends, acquaintances or known groups to be traveling with the same, similar and/or adjoining arrival and departure dates.
  • Failure to comply with the Group Travel restriction, circumventing this restriction, or misrepresenting your intended itinerary are all violations of the Terms and Conditions.
  • Violation of the Group Travel restriction will result in one of the following:
  • Customer will be charged the full rack rate per night, plus monies previously paid and/or owing.
  • Your reservation will be moved to another comparable resort, if available.

    Credit Card

  • GUESTS WITHOUT A VALID CREDIT CARD WILL NOT BE ALLOWED TO CHECK IN TO THE RESORT UPON ARRIVAL.
  • Qualified customer/s must bring with them to the Presentation a Major Credit Card VISA, MASTERCARD or AMERICAN EXPRESS is accepted (No Debit Cards, Check Cards, Company Cards or Discover Cards).

    Presentation

  • Attendance to a 90-120 minute vacation ownership presentation at Krystal Cancun is required.
  • Activities (excursions) should not be planned until your preview time has been scheduled with the Resort.
  • You are not eligible if you have previously attended a presentation at the Krystal Resort, Cancun.
  • Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.
  • Must tour with spouse/fiance/significant other/life partner if married/engaged/cohabitating.

  • Married or cohabitating couples - BOTH participants person must be between the ages of 30 and 70.
  • Retirees accepted between the ages of 30 - 60 if make the income and meet all the other qualifications. Retired Single Women are not eligible.
  • Gay couples both between the ages of 30 - 70 with Matching I.D.s
  • If legally Single Women 32-60 old with an annual income of $60,000.00 USD or greater. If bringing a guest, it MUST be immediate family member ONLY, not friends. Single women are not eligible for Group Travel.
  • Single guests do not qualify for this subsidized offer.

    Income

  • Minimum $60,000 USD Annual Income (singles must meet this qualification on their own, combined income for married couples).
  • Must be employed full time - part-time employment does not qualify, Retirees accepted between the ages of 30 - 60 if make the income and meet all the other qualifications.
  • Singles Women must be full-time employed.
  • Must not be a full-time student.
  • Minimum monthly income of $60,000 USA annually.

    Language

  • Both qualified participants must fluently speak, read and understand either English or Spanish.

    Identification

  • At least one participant must have US/Canadian passport.
  • The qualified person must present a major credit card and government-issued photo ID at the tour reception desk.
  • Married or cohabitating couples must bring with them proof of such (government-issued picture ID with matching addresses, and/or marriage certificate).

    Marital Status

  • The Offer is valid for married, cohabitating and same-sex couples and legally single women from the US/Canada.
  • All guests must attend the presentation, including all persons in the reservation(s).
  • If Married MUST Travel with Spouse or package is void.

    VIP Customer Welcome Call

    To complete the confirmation process, you will need to complete the Resort`s Welcome Call in order to get your flight information and review the terms and conditions. Transportation offered is 1 way only from the airport to the hotel.

    Resort Fee

    There will be a $29.95 per night resort Fee paid at check-in. This fee covers items such as resort amenities, organized activities, beach towels and more.

    Additional Terms

  • Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.
  • This offer may not be used in conjunction with any other promotional offer or for use with another vacation ownership week. Also, this offer is not available to current Resort Vacation Club Members, or to guests who have vacationed with Resort Vacation Club in the past and attended the resort developer sales preview.
  • This offer is not available to travel agents, retired or active airline, military, hospitality, or vacation ownership industry employees, priests, clergy or ministers.
  • Participating in another resort promotion while utilizing this vacation offer is prohibited, violating this term will result in automatic disqualification.
  • Caution: Do not leave a deposit with anyone at the Cancun International Airport. Doing so may invalidate this package. When travelling to Mexico the participant must spend their first night in Mexico at the Krystal Cancun or this promotion will be voided.
  • Guests failing to attend the resort presentation will result in a chargeback of $150 per night plus monies previously paid towards the package price.

Terms and Conditions

1. Introduction

1.1 This website is operated by ViaResort, Inc (USA) & Galactic Media Services Pty Ltd ACN 125728627 Trading as ViaResorts. References to “us,” “we,” and/or “our” in these booking terms and conditions shall mean ViaResorts.

1.2 These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).

1.3 ViaResorts advertises vacation deals for selected resorts. While all reasonable efforts are made to ensure the accuracy of advertisements, we make no warranties regarding the products, services, or offers promoted beyond the descriptions provided by the advertisers. You are responsible for reviewing the advertisers' terms, descriptions, and conditions before making a purchase.

2. Service Fees

2.1 ViaResorts charges a service fee for providing a booking desk service. The amounts advertised represent the service fee for processing bookings at the advertised resort. Any additional payments are to be made directly to the resort or hotel as advertised (including upgrades or other services negotiated with the advertising resort).

2.2 The service provided is a holding deposit for the advertised property as a "fee for service" for processing a booking within the resort or hotel reservation system. ViaResorts will issue an electronic confirmation voucher for each service, which must be presented to the advertised property to complete the final reservation and any outstanding payments.

2.3 The terms of service, including booking periods and length of stay, are dictated by the advertised property and communicated in the electronic confirmation voucher.

2.4 The voucher serves as a deposit for the advertised stay and entitles the holder to accommodation per the terms and conditions of the resort. Redemption is subject to availability at the time of booking.

2.5 Vouchers must be redeemed within the advertised travel period. If not redeemed within this period, they shall be considered canceled unless extended at the discretion of the resort.

2.6 While the service fee is non-refundable as it pertains to services rendered, ViaResorts may, at its sole discretion, offer a credit for future use.

2.7 ViaResorts reserves the right to waive fees at its discretion.

3. Payment

3.1 Payments are processed via Stripe or other secure payment processing systems, which accept most major credit cards. ViaResorts does not store your credit card details.

3.2 Payments will appear on your statements as "VIARESORTS."

3.3 ViaResorts may process partial or full payments on behalf of advertisers and reserves the right to issue refunds or cancel booking payments per these terms or as required by law.

3.4 Additional payments for upgrades, fees, taxes, extensions, or extra guests may be required by the resort, and such payments will be handled directly by the resort. These payments will be subject to the resort’s terms and banking conditions.

3.5 Advertised charges are in the currency nominated by the advertiser and may be subject to exchange rate fluctuations.

3.6 Your bank may impose transaction fees. ViaResorts includes credit card and payment fees in the total price and does not charge additional fees.

3.7 Taxes are included where indicated in the total rate.

4. Cancellation, Credit, and Refunds (of Booking Service Deposits)

4.1 Purchasers must carefully review the terms and conditions of advertised vacations and ensure compliance with the eligibility requirements.

4.2 Refunds are generally not available if you change your mind or fail to meet the advertised terms unless required by law.

4.3 Once a voucher is entered into the booking system in your name, a minimum of $100 cancellation fee applies (this fee is to recover bank & processing fees charged to us and the hotel at the time of purchase/booking). Please check the fee for each offer as it varies with each property and offer.

4.4 Reservations canceled by the guest after a booking request will incur a cancellation fee of $100 per guest.

4.5 Reservations canceled by the guest or property due to the guest's failure to meet advertised terms will incur a minimum administrative fee of $100 per guest. Fees vary by property and offer.

4.6 Confirmed and finalized reservations are non-refundable where a guest fails to redeem the stay for any reason, including failure to respond to a property confirmation email/call/SMS, failure to check in, or voluntary cancellations.

4.7 NOTE: Promotional Offers registered in the system attract a minimum $100 cancellation fee to offset the costs of issue, handling, bank, and interchange processing fees. Promotional offers are defined as discounted or subsidized room rates/vacations made available to eligible guests by advertisers on the platform. This cancellation fee is set by the advertiser/promoter.

4.8 In cases beyond the guest’s or property’s control (e.g., natural disasters, pandemics, or border closures), credits for future use or rescheduling will be provided at no cost. Adequate travel insurance is recommended.

4.9 Refunds are not available for deposits older than six months; however, a credit may be applied.

5. Reservation System

5.1 ViaResorts does not process final confirmations of stays. All reservations are handled directly by the advertiser/resort. ViaResorts provides a booking system as a service between the guest and the property.

6. 

Flight Information and Conditions

  1. The rates advertised on the platform are based on average fares for economy adult flights/seats without extras (seat selections, extra baggage, upgrades, etc) and is indicative only. The final flight fare will depend on your selected dates, demand, and port of departure. It does not include domestic flights.
  2. Flights are operated by Scoot Airlines or Jetstar, depending on your selected travel dates and departure/return ports.
  3. ViaResorts is an authorised agent for Jetstar and Scoot Airlines and can assist guests in finding the best available fare matching the travel dates of confirmed bookings.
  4. ViaResorts is not a travel agent and does not finalise flight payment or issue tickets. Final payments, confirmations, and ticketing are handled directly with the airline(s) and are subject to their fare rules and terms and conditions.
  5. This service is only available to guests of ViaResorts with a confirmed or pending hotel reservation.
  6. Fares quoted are subject to change at any time due to airline pricing fluctuations beyond ViaResorts’ control.
  7. Peak season travel may incur additional surcharges.
  8. Final flight payments are made directly to the airline. All bookings are subject to the airline’s fare rules, terms, and conditions.
  9. Any ticketing or booking changes must be made directly with the airline.
  10. In the event of flight cancellations or disruptions, the airline is responsible for all assistance and resolution after confirmation.
  11. Optional extras such as seat selection, upgrades, and travel insurance are available for purchase directly from the airline.
  12. The promoter, hotel, and ViaResorts are not liable for any refunds once your flight payment has been processed, even in the event of hotel cancellation or other unforeseen circumstances.
  13. Travel insurance is strongly recommended to cover cancellations, delays, or other disruptions.

7. Definition of Promotional Offers

7.1 Promotional Offers refer to Discounted Stays or Rates subsidized by the promoter for qualified/eligible guests.

8. Limitation of Liability

8.1 ViaResorts shall not be liable for any acts or omissions of advertisers (resorts), including their failure to provide services, whether through negligence or otherwise.

8.2 Where liability cannot be excluded, it is limited to the amount paid for the services.

9. Modification of Terms

9.1 We reserve the right to modify these terms and conditions without notice where such changes do not substantially affect your rights. If changes substantially affect your rights, we will notify you via email.

10. Governing Law

10.1 These terms shall be governed by the laws of Delaware for US and Canadian customers and by the laws of New South Wales, Australia, for other customers.